FAQ

Our Shipping Country is the United Kingdom.

Our Standard Shipping time is 4-7 Business days. The local carrier will be used  Evri or Royal Mail for the United Kingdom.

We accept Visa, American Express, MasterCard, PayPal, Discover, Diners Club, Elo, and UnionPay.

Simply click “Size Guide” on every product page. We have provided the reference dimensions of each product for you to compare with your pet’s own body measurements. Order the size that’s the closest to your pet’s measurements and you will be asked to leave us your pet’s actual measurements upon checking out.

Should your Bespoke Tails order have quality issues, you may return or exchange the product within 15 days after receiving the item, for a full refund or an exchange. Also, Read Our Return and Refund Policy.